Complaints Policy


If you wish to register a complaint, please write to or telephone:

Louise Atkinson
1st Floor
9 Albion Place

01302 855040

A summary of our internal complaints handling procedures for the reasonable and prompt handling of complaints is available on request and if you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service at: or by contacting them on 0800 023 4 567.